Privacy policy

ARKENGINT, SL, informs users of the website about its policy regarding the treatment and protection of personal data of users and customers.

And guarantees at all times full and full compliance with the obligations set forth in the regulations on data protection and information society services: Regulation (EU) 2016/679 of the European Parliament and of the Council of April 27, 2016 , regarding the protection of natural persons with regard to the processing of personal data and the free circulation of these data (RGPD), the Organic Law 3/2018, of December 5, on the Protection of Personal Data and guarantee of digital rights (LOPDGDD) and Law 34/2002, of July 11, on Services of the Information Society and Electronic Commerce ( LSSIce ).

Responsible for the treatment

ARKENGINT SL CIF: B 66941972
Address: C/ ROSSELLÓ 19, 5-4 , BARCELONA 08029
Registered in the Mercantile Registry of Barcelona Tom o 498142, folio 181, page 45761
Telephone: 938324298 E-mail: admin@roibos.casa

Purposes of data processing

The data provided by the User is used for various purposes that are listed below :

Purpose of the treatment:
Manage the queries raised through the inquiry form
Legal basis for the treatment:
Legitimate interest of the Company to meet the information requirements through the web.
Consent expressly given at the time of data collection through the web forms.

Purpose of the treatment:
Sending newsletters , commercial communications and promotions.
Legal basis for the treatment:
Consent given expressly at the time of data collection through the web forms.

Purpose of the treatment:
Sending commercial communications through instant messaging tools such as WhatsApp .
Legal basis for the treatment:
Consent given expressly at the time of data collection through the web forms.

Purpose of the treatment:
Manage incidents and maintenance of the website.
Legal basis for the treatment:
Legitimate interest of the Company.

Data retention period

Purpose of the treatment:
Manage queries raised through the query form
Legal basis for processing:
We will process your data for as long as necessary to meet your request or request.

Purpose of the treatment:
Sending newsletters , commercial communications and promotions.
Legal basis for processing:
We will process your data until you unsubscribe.

Purpose of the treatment:
Sending commercial communications through instant messaging tools such as WhatsApp .
Legal basis for processing:
We will process your data until you unsubscribe.

Purpose of the treatment:
Manage incidents and maintenance of the website.
Legal basis for processing:
We will process your data for the time necessary to comply with the legal prescription periods that apply to you.

Recipients of the data

In order to fulfill the purposes indicated in this Privacy Policy, it is necessary that we give access to your personal data to third parties that provide us with support in the services we offer you (Treatment Parties).

Those in charge of treatment for the execution of a contract or provision of a service to the Responsible Party, therefore following their instructions at all times and ensuring the same levels of security.

User rights

The user has the right to:

  • Request access to your personal data being processed and receive said information in writing by the requested means.
  • Request the rectification of inaccurate personal data or, where appropriate, request its deletion when, among other reasons, the data is no longer necessary for the purpose for which it was collected.
  • Request the limitation of the processing of your data.
  • Oppose the processing of your personal data when appropriate, in which case your data will cease to be processed except for legitimate reasons.
  • Right to the portability of your personal data when the processing is based on consent and is carried out by automated means. The data will be delivered in a structured way, common use and mechanical reading.
  • Right to withdraw the consent given.
  • Right to complain to the Spanish data protection agency.

The User can exercise the rights indicated above at the postal or electronic mail address of the Responsible, proving his identity with a scanned copy of his ID or equivalent document, and specifying the right he wishes to exercise.

Origin of the data

Personal data will be provided by the interested party on an absolutely voluntary basis. The failure to provide certain information or questions that may be formulated in the registration processes or in the different electronic forms that are presented to the User, may cause the impossibility of access to certain services for the provision of which it is essential to have personal data. In this case, the Responsible will inform of the obligatory and/or necessary nature of providing the personal data for the operation of the service.

The Controller ensures the confidentiality of your personal data and guarantees their security, adopting the necessary measures to prevent their alteration, loss, treatment or unauthorized access.

Information provided by the user

Those under 18 years of age may not transfer their personal data without the prior consent of their father/mother and/or legal guardians.

The Users, entering their data in the contact forms or presented in download forms, expressly and freely and unequivocally accept that their data is necessary to meet their request, by the Responsible Party, the inclusion of data in the remaining fields.

The User guarantees that the personal data provided is true and is responsible for communicating any changes thereto.

All the data requested through the website is necessary for the provision of an optimal service to the User. In the event that all the data is not provided, it is not guaranteed that the information and services that The Controller provides you will be completely tailored to your needs.

Security measures

That in accordance with the provisions of current regulations on the protection of personal data, the Responsible is complying with all the provisions of the RGPD and LOPDGDD regulations for the treatment of personal data under their responsibility, which are processed in a lawful, loyal and transparent manner in relation to the interested party and adequate, pertinent and limited to what is necessary in relation to the purposes for which they are processed.

The Controller guarantees that it has implemented appropriate technical and organizational policies to apply the security measures established by the GDPR and the LOPDGDD in order to protect the rights and freedoms of Users and has provided them with the appropriate information so that they can exercise them.

Security breaches

The Responsible will report any security breach that affects the database used by this website, or that affects any of our third-party services, to each and every one of the people, data of which may have been affected, and authorities, within 72 hours of the detection of the breach.

Applicable legislation and jurisdiction

For the resolution of all disputes or issues related to this website or the activities carried out on it, Spanish legislation will apply, to which the parties expressly submit, being competent for the resolution of all Conflicts arising from or related to its use the Courts and Tribunals of Barcelona.